Privacy Policy

Last Updated: 27th July 2025

Fastlane Towing Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.fastlanetowing.co.nz or use our towing and recovery services.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Your name, phone number, and email address
  • Location and vehicle details when requesting towing services
  • Payment and billing information
  • Any communication you have with us (emails, contact forms, etc.)
  • Website usage data through cookies and analytics tools (non-identifiable)

2. How We Use Your Information

We collect your information to:

  • Provide you with towing, recovery, and transport services
  • Respond to your inquiries or service requests
  • Process payments and send invoices
  • Improve our website and customer service
  • Send important service-related notifications
  • Comply with legal obligations

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers or subcontractors as necessary to deliver our services
  • Legal authorities, when required by law
  • Insurers or vehicle owners (in cases of accident or recovery-related claims)

All third parties are required to protect your data in line with the Privacy Act.

4. Data Storage and Security

Your personal data is stored securely using encrypted systems and is only accessible by authorised personnel. We implement appropriate safeguards to protect against unauthorised access, misuse, alteration, or loss.

5. Cookies and Analytics

We use cookies to collect non-personal information such as browser type, pages visited, and time spent on our website. This helps us improve user experience and website performance. You can disable cookies in your browser settings if you prefer.

6. Accessing or Correcting Your Information

You have the right to access and request correction of your personal information held by us. To do so, please contact us at:

  • Email: info@fastlanetowing.co.nz
  • Phone: 021 116 3564

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. The most current version will always be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Fastlane Towing Ltd

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